Remote Travel Advisor - Inbound Support Specialist

Grand Circle Corporation; Provo (UT); Remote; USD 20,000 - 29,000; Full time

Benefits offered by this job

Health and wellness benefits

PTO and holidays

Travel privileges

Job summary

Grand Circle Corporation is hiring Remote Inbound Customer Service Agents (Travel Advisor I) for a November training class. You will assist travelers with reservations, update information, and resolve complex issues across multiple systems in a fully remote role.

The role requires at least 2+ years in a call center, strong problem-solving, and the ability to work unscripted with empathy. Training is six weeks, with a schedule designed for shifts across ET time.

Qualifications

• Minimum 2+ years in a call center or inbound customer service role.
• Ability to handle unscripted conversations with confidence and empathy.
• Strong problem-solving and critical-thinking skills for evolving issues.

Responsibilities

• Handle a high volume of inbound calls and assist travelers with reservations.
• Update contact information, modify reservations, process payments, and provide itinerary details.
• Follow up via email and outbound calls to complete requests.
• Document interactions accurately in assigned programs.
• Work across 5–7 programs and multiple monitors to resolve calls.

Skills

Call center experience

Unscripted communication

Problem solving

Critical thinking

Remote work experience

Technical adaptability

Reliable internet

Tools

CRM systems

Reservation systems

Multichannel support tools

Job description

Grand Circle Corporation is hiring Remote Inbound Customer Service Agents (Travel Advisor I) for a November training class. You will assist travelers with reservations, update information, and resolve complex issues across multiple systems in a fully remote role.

The role requires at least 2+ years in a call center, strong problem-solving, and the ability to work unscripted with empathy. Training is six weeks, with a schedule designed for shifts across ET time.