Remote Travel Advisor - Inbound Support

Grand Circle Corporation; Charlotte (NC); Remote; USD 20,000 - 29,000; Full time

Benefits offered by this job

Overtime opportunities

Medical coverage

Dental coverage

Vision coverage

Paid time off

Job summary

Grand Circle is hiring Remote Inbound Customer Service Agents (Travel Advisor I) for our November 30th training class. In this fully remote role, you will assist travelers with managing reservations and itineraries, resolving issues, and protecting customer relationships.

You’ll handle calls and emails, update information, and work across multiple programs in a fast-paced, values-driven environment. Training is six weeks, with a schedule aligned to peak travel periods.

Qualifications

• 2+ years in a call center handling inbound calls.
• Experience working remotely for at least 1 year preferred.
• Strong problem-solving and empathy in unscripted conversations.

Responsibilities

• Handle a high volume of inbound calls to assist travelers with reservations and issues.
• Update traveler contact info, modify reservations, process payments, and provide itinerary details.
• Follow up on requests via email and outbound calls.
• Document interactions accurately in assigned programs.

Skills

Call center experience

Remote work experience

Problem solving

Empathy

Tools

CRM systems

Job description

Grand Circle is hiring Remote Inbound Customer Service Agents (Travel Advisor I) for our November 30th training class. In this fully remote role, you will assist travelers with managing reservations and itineraries, resolving issues, and protecting customer relationships.

You’ll handle calls and emails, update information, and work across multiple programs in a fast-paced, values-driven environment. Training is six weeks, with a schedule aligned to peak travel periods.