Remote Travel Advisor — Inbound Support & Reservations

Grand Circle Corporation; Texas; Remote; USD 20,000 - 29,000; Full time

Benefits offered by this job

Health and wellness coverage

Paid time off

Travel privileges: 50% off trips + 25%

401(k) with company match

Tuition assistance

Professional development

Job summary

Grand Circle Corporation is hiring Remote Inbound Customer Service Agents (Travel Advisor I) for our November 30th training class. You’ll support travelers who have booked trips, answering questions, resolving issues, and guiding them through itineraries in a fully remote role.

You will handle a range of tasks from updates to complex billing questions, and work across multiple programs with a focus on empathy, accuracy, and timely follow-up.

Qualifications

• 2+ years in a call center handling inbound calls.
• Experience handling unscripted customer conversations.
• Remote work experience and reliable wired internet.
• Able to thrive in a fast-paced, metrics-driven environment.

Responsibilities

• Handle a high volume of inbound calls to assist travelers with managing reservations.
• Update traveler contact information and modify reservations.
• Process payments and manage airline tickets.
• Follow up on customer requests via email and outbound calls.
• Communicate product and policy details to travelers.
• Document all interactions in assigned programs.
• Work across 5–7 programs and multiple monitors to resolve issues.
• Demonstrate company values in communication and service quality.

Skills

Call center experience

Unscripted conversations

Problem solving

Empathy under pressure

Remote work experience

Tech adaptability

Wired internet required

Tools

Reservation systems

Job description

Grand Circle Corporation is hiring Remote Inbound Customer Service Agents (Travel Advisor I) for our November 30th training class. You’ll support travelers who have booked trips, answering questions, resolving issues, and guiding them through itineraries in a fully remote role.

You will handle a range of tasks from updates to complex billing questions, and work across multiple programs with a focus on empathy, accuracy, and timely follow-up.