Remote Travel Advisor: Inbound Support

Grand Circle Corporation; Georgia; Remote; USD 20,000 - 29,000; Full time

Benefits offered by this job

Health and wellness benefits

Paid time off

Travel privileges

401(k) and life/disability insurance

Job summary

Grand Circle Corporation is hiring Remote Inbound Customer Service Agents (Travel Advisor I) for our November 30th training class. As a Travel Advisor, you will help travelers enjoy every step of their journey and support travelers who have already booked their trips.

In this fully remote role, you will answer questions, resolve issues, protect the customer relationship, and help travelers confidently manage their reservations and itineraries. No two calls are alike.

Qualifications

• Minimum 2+ years in a call center environment with inbound customer calls.
• Ability to handle customer conversations confidently in an unscripted environment.
• Strong problem-solving and critical-thinking skills with adaptable thinking.

Responsibilities

• Handle a high volume of inbound calls to assist travelers with reservations and issues.
• Update contact information, modify reservations, process payments, and provide itinerary details.
• Follow up on requests via email and outbound calls.
• Communicate comprehensive information about Grand Circle products and policies.
• Document interactions and call notes in assigned programs.
• Work across multiple programs and monitors to resolve calls.

Skills

Call center experience

Unscripted conversations

Problem solving

Empathy in calls

Job description

Grand Circle Corporation is hiring Remote Inbound Customer Service Agents (Travel Advisor I) for our November 30th training class. As a Travel Advisor, you will help travelers enjoy every step of their journey and support travelers who have already booked their trips.

In this fully remote role, you will answer questions, resolve issues, protect the customer relationship, and help travelers confidently manage their reservations and itineraries. No two calls are alike.