Remote Travel Advisor - Inbound Support

Grand Circle Corporation; Nevada; Remote; USD 20,000 - 29,000; Full time

Benefits offered by this job

Health and wellness benefits

Paid time off

Travel privileges

401(k) with company match

Job summary

Grand Circle Corporation is hiring Remote Inbound Customer Service Agents (Travel Advisor I) for our November 30 training class. As a Travel Advisor, you will help travelers manage reservations and itineraries, answer questions, resolve issues, and protect the customer relationship in a fully remote role.

You will work across multiple programs, update contacts, process payments, and provide itinerary information.

Qualifications

• 2+ years of experience in a call center handling inbound, customer-service calls.
• Ability to handle conversations confidently in an unscripted environment.
• Strong problem-solving and critical-thinking skills.
• 1+ year of remote work experience preferred.
• Reliable hardwired internet; Wi-Fi not permitted.

Responsibilities

• Handle a high volume of inbound calls to assist travelers with reservations and itineraries.
• Update traveler contact information and modify reservations; process payments as needed.
• Provide general itinerary information and respond to customer requests via email and outbound calls.
• Document all interactions and notes accurately in assigned systems.
• Support travelers across 5–7 programs and multiple monitors to resolve inquiries.
• Demonstrate Grand Circle values in communication and service quality.

Skills

Call center

Customer service

Remote work

Empathy

Job description

Grand Circle Corporation is hiring Remote Inbound Customer Service Agents (Travel Advisor I) for our November 30 training class. As a Travel Advisor, you will help travelers manage reservations and itineraries, answer questions, resolve issues, and protect the customer relationship in a fully remote role.

You will work across multiple programs, update contacts, process payments, and provide itinerary information.