Remote Travel Advisor: Inbound Support

Grand Circle Corporation; Columbia (SC); Remote; USD 25,000 - 28,000; Full time

Benefits offered by this job

Health and wellness

PTO and holidays

Travel discounts

401(k) with company match

Tuition assistance

Life and disability insurance

Pet insurance

Home and auto discounts

Virtual fitness opportunities

Job summary

Grand Circle is hiring Remote Inbound Customer Service Agents (Travel Advisor I) for a November training class. You will handle travelers' inquiries, updates, and reservations from a fully remote setting, using multiple systems without a script while delivering empathetic support.

This role emphasizes problem-solving, adaptability, and customer relationship management across 5–7 programs, with performance metrics guiding daily work. Training begins Nov 30.

Qualifications

• 2+ years in a call center handling inbound calls
• Proven ability to handle unscripted customer conversations
• Strong problem-solving and critical-thinking skills
• Experience working remotely preferred
• Ability to learn evolving systems quickly
• Reliable internet connection and work-from-home readiness

Responsibilities

• Handle a high volume of inbound calls to assist travelers with reservations and updates.
• Update traveler contact information and modify reservations as needed.
• Follow up on requests via email and outbound calls.
• Provide comprehensive information about Grand Circle products and policies.
• Document all interactions in assigned programs.
• Work across 5–7 programs and multiple monitors to resolve calls.
• Demonstrate values like open communication, teamwork and adaptability.
• Meet metrics such as average handle time and hold time.
• Build connections with travelers and respond empathetically to changes or cancellations.

Skills

Call center experience

Unscripted conversations

Problem solving

Remote work experience

Tech adaptability

Empathy in calls

Job description

Grand Circle is hiring Remote Inbound Customer Service Agents (Travel Advisor I) for a November training class. You will handle travelers' inquiries, updates, and reservations from a fully remote setting, using multiple systems without a script while delivering empathetic support.

This role emphasizes problem-solving, adaptability, and customer relationship management across 5–7 programs, with performance metrics guiding daily work. Training begins Nov 30.