Remote Travel Advisor – Inbound Support

Grand Circle Corporation; Clifton (TX); Remote; USD 20,000 - 29,000; Full time

Benefits offered by this job

Health and wellness benefits

Paid time off and holidays

Travel privileges and discounts

401(k) with company match

Job summary

Grand Circle Corporation is hiring Remote Inbound Customer Service Agents (Travel Advisor I) for a November 30th training class. In this fully remote role, you will help travelers manage their reservations, answer questions, and resolve issues with empathy and efficiency.

You will handle calls and emails across multiple programs, update travel details, and ensure high-quality customer interactions. The training lasts six weeks with structured shifts and overtime opportunities during peak seasons.

Qualifications

• 2+ years of experience in a call center environment.
• Ability to handle unscripted customer conversations with confidence.
• Strong problem-solving and critical-thinking skills.
• Empathy and good judgment when plans change or issues arise.
• Experience working remotely for at least 1 year preferred.

Responsibilities

• Handle a high volume of inbound calls and assist travelers with reservations and updates.
• Update contact information, modify reservations, process payments and provide itinerary info.
• Follow up on customer requests via email and outbound calls.
• Communicate Grand Circle products and policies clearly to travelers.
• Document all interactions in the assigned systems and maintain accuracy.

Skills

Call center experience

Customer service

Problem solving

Remote work experience

Empathy in conversations

Job description

Grand Circle Corporation is hiring Remote Inbound Customer Service Agents (Travel Advisor I) for a November 30th training class. In this fully remote role, you will help travelers manage their reservations, answer questions, and resolve issues with empathy and efficiency.

You will handle calls and emails across multiple programs, update travel details, and ensure high-quality customer interactions. The training lasts six weeks with structured shifts and overtime opportunities during peak seasons.