Remote Inbound Travel Advisor | Customer Support

Grand Circle Corporation; Utah; Remote; USD 20,000 - 29,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Travel discounts

401(k) with company match

Job summary

Grand Circle Corporation is hiring Remote Inbound Customer Service Agents (Travel Advisor I) for a November 30th training class. You’ll support travelers who have already booked trips, handling calls and emails to manage reservations and itineraries with empathy and accuracy.

The role is fully remote, requires strong problem-solving, and thrives in a fast-paced, multi-system environment. Training lasts six weeks, with production schedules varying across shifts to meet travel demand.

Qualifications

• At least 2+ years of experience working in a call center environment.
• Ability to handle customer conversations confidently in an unscripted environment.
• Strong problem-solving and critical-thinking skills with comfort in ambiguous situations.
• Remote work experience preferred; must have reliable internet access.

Responsibilities

• Handle a high volume of inbound calls and assist travelers with reservations and queries.
• Update traveler information, process updates, and provide itinerary details.
• Follow up on customer requests via email and outbound calls.
• Communicate product and policy details to travelers and document interactions in systems.
• Work across multiple programs and monitors to resolve calls.
• Maintain a values-driven approach with open communication and teamwork.
• Operate in a metrics-driven environment tracking key service metrics.
• Empathize with travelers during changes or disruptions and preserve the relationship.
• Investigate issues using judgment and identify options within policy.

Skills

Call center experience

Unscripted conversations

Problem solving

Remote work experience

Empathy

Adaptability

Job description

Grand Circle Corporation is hiring Remote Inbound Customer Service Agents (Travel Advisor I) for a November 30th training class. You’ll support travelers who have already booked trips, handling calls and emails to manage reservations and itineraries with empathy and accuracy.

The role is fully remote, requires strong problem-solving, and thrives in a fast-paced, multi-system environment. Training lasts six weeks, with production schedules varying across shifts to meet travel demand.