Remote Training Specialist (Contact Center)

Maximus; Boise (ID); Remote; USD 30,000 - 47,000; Part time

Benefits offered by this job

Equipment provided

Remote work

Job summary

Maximus is seeking experienced Trainers to support a variety of contact center environments. This role focuses on delivering virtual training sessions via Microsoft Teams to prepare agents for calls and customer support.

This is a temporary, fully remote position requiring the ability to pass a federal background check; equipment will be provided and home-office requirements apply, with nationwide remote work within the Continental US.

Qualifications

• Experience delivering virtual training sessions using Microsoft Teams.
• Ability to adapt training to different audiences and operational needs.
• Strong organizational skills to manage scheduling, materials, and feedback reports.

Responsibilities

• Deliver new hire and continuing education training to diverse audiences.
• Coordinate training logistics including scheduling and workspace preparation.
• Track training data, attendance, and program effectiveness; report findings.
• Provide production floor support and answer training-related questions.
• Facilitate training sessions and adapt content to adult learners’ needs.
• Collaborate with subject matter experts to ensure content accuracy and alignment with goals.

Skills

Virtual training

Microsoft Teams

Training delivery

Adaptability

Customer support

Job description

Maximus is seeking experienced Trainers to support a variety of contact center environments. This role focuses on delivering virtual training sessions via Microsoft Teams to prepare agents for calls and customer support.

This is a temporary, fully remote position requiring the ability to pass a federal background check; equipment will be provided and home-office requirements apply, with nationwide remote work within the Continental US.