Remote Training Specialist - Contact Center (Teams)

Maximus; Helena (MT); Remote; USD 28,000 - 50,000; Full time

Benefits offered by this job

Remote position

Equipment provided

Flexible schedule

Job summary

Maximus is seeking experienced Trainers to support a variety of contact center environments. You will deliver virtual training sessions using Microsoft Teams and tailor content for audiences with different experience levels.

This fully remote role requires coordinating logistics, maintaining training records, and providing ongoing evaluation of program effectiveness. Candidates must pass a federal background check and reside in the Continental US.

Qualifications

• 3 years of leadership and/or training experience required.
• High School diploma or equivalent required; Bachelor’s degree preferred.
• Must be a U.S. Citizen and able to pass a federal background check.

Responsibilities

• Provide feedback regarding the design, development and distribution of training programs and materials as needed.
• Conduct, plan, and coordinate training to a variety of audiences.
• Coordinate logistics for instruction events, including scheduling classes, reserving classrooms, and preparing workstations.
• Determine resource readiness for courses, including materials, training room, technology, and collection and entry of training data.
• Maintain records of training activities, participant progress, and program effectiveness.
• Provide production floor support and answer questions.

Skills

Virtual training

Microsoft Teams

Facilitation

Communication skills

Public speaking

Adult learning principles

Customer service training

Multitasking

Education

High School diploma or equivalent

Bachelor’s degree preferred

Tools

Microsoft Teams

MS Office

Job description

Maximus is seeking experienced Trainers to support a variety of contact center environments. You will deliver virtual training sessions using Microsoft Teams and tailor content for audiences with different experience levels.

This fully remote role requires coordinating logistics, maintaining training records, and providing ongoing evaluation of program effectiveness. Candidates must pass a federal background check and reside in the Continental US.