Remote Training Specialist I

Maximus; Honolulu (HI); Remote; USD 28,000 - 50,000; Full time

Job summary

Maximus is seeking experienced Trainers to support a variety of contact center environments. This fully remote role focuses on delivering virtual training sessions via Microsoft Teams and adapting to different operational needs.

You will train new hires, administer exams, track training outcomes, and provide ongoing coaching. Willingness to pass a federal background check and reside in the continental US is required.

Qualifications

• High School diploma or equivalent required; Bachelor's degree preferred.
• 3 years of leadership and/or training experience required.
• May have additional training or education in area of specialization.
• Bachelor's degree from an accredited college or university, or combination of education and three to five years of customer service and training experience, required
• At least one year of experience with delivery of classroom training within the last five years required
• At least one year of customer service experience required
• Must be able to pass a federal background check; U.S. Citizen

Responsibilities

• Provide feedback on design, development and distribution of training programs and materials.
• Conduct, plan, and coordinate training to a variety of audiences.
• Coordinate logistics for instruction events including scheduling classes and preparing workstations.
• Maintain records of training activities, participant progress, and program effectiveness.
• Attend Train the Trainer sessions to ensure program standards are met.
• Adapt training to meet diverse adult learners, including bilingual participants.
• Collaborate with subject matter experts to ensure content accuracy.

Skills

Virtual training delivery

Microsoft Teams

Public speaking

Facilitation

Customer service

Adaptability

Education

High School diploma or equivalent

Bachelor’s degree preferred

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Outlook

Job description

Maximus is seeking experienced Trainers to support a variety of contact center environments. This fully remote role focuses on delivering virtual training sessions via Microsoft Teams and adapting to different operational needs.

You will train new hires, administer exams, track training outcomes, and provide ongoing coaching. Willingness to pass a federal background check and reside in the continental US is required.