Remote Training Specialist (Contract)

Maximus; Austin (TX); Remote; USD 60,000 - 90,000; Full time

Job summary

Maximus in the United States is seeking experienced Trainers to support a variety of contact center environments. The role focuses on delivering virtual training sessions using Microsoft Teams and adapting to different operational needs to ensure agents are prepared to handle calls and provide outstanding customer support.

This temporary, fully remote position requires passing a federal background check and coordinating training logistics, exams, and surveys across diverse audiences, with

Qualifications

• Experience delivering virtual training sessions.
• Proficient with Microsoft Teams for live training.
• Ability to coordinate training logistics and keep records.

Responsibilities

• Provide feedback on training program design and materials.
• Conduct and coordinate training for diverse audiences.
• Coordinate logistics for instruction events and prepare workstations.
• Maintain records of training activities and participant progress.
• Administer exams, surveys, and certifications and report results.
• Follow SOPs and ensure training materials follow guidelines.
• Collaborate with SMEs to ensure content accuracy.
• Adapt delivery to bilingual learners and diverse needs.

Skills

Virtual training

Microsoft Teams

Training coordination

Customer support

Background check

Job description

Maximus in the United States is seeking experienced Trainers to support a variety of contact center environments. The role focuses on delivering virtual training sessions using Microsoft Teams and adapting to different operational needs to ensure agents are prepared to handle calls and provide outstanding customer support.

This temporary, fully remote position requires passing a federal background check and coordinating training logistics, exams, and surveys across diverse audiences, with