Remote Training Specialist (Contract)

Maximus; Honolulu (HI); Remote; USD 54,000 - 75,000; Full time

Job summary

Maximus is seeking experienced Trainers to support a variety of contact center environments. The role focuses on delivering virtual training sessions via Microsoft Teams and adapting content to different operational needs to ensure agents are prepared to take calls.

This temporary, fully remote position requires the ability to pass a federal background check and to reside in the continental US. You will train new hires, provide continuing education, administer exams, track training data, and

Qualifications

• Experience delivering virtual training sessions to diverse audiences.
• Ability to adapt training to different operational needs.
• Strong focus on ensuring agents are prepared to handle calls.
• Experience administering exams and surveys.

Responsibilities

• Provide training to a variety of audiences with different levels of experience.
• Deliver new hire training, continuing education and return-to-work training.
• Coordinate logistics for instruction events and reserve classrooms.
• Maintain records of training activities and program effectiveness.
• Administer post-training assessments and surveys.

Skills

Virtual training

Microsoft Teams

Adapt to diverse learners

Training delivery

Logistics coordination

Tools

Microsoft Teams

Job description

Maximus is seeking experienced Trainers to support a variety of contact center environments. The role focuses on delivering virtual training sessions via Microsoft Teams and adapting content to different operational needs to ensure agents are prepared to take calls.

This temporary, fully remote position requires the ability to pass a federal background check and to reside in the continental US. You will train new hires, provide continuing education, administer exams, track training data, and