Remote Technical Support & SQL Specialist

Relativity; Oklahoma; Hybrid; USD 54,000 - 80,000; Full time

Job summary

Relativity is looking for a Technical Support Specialist to diagnose, troubleshoot, and resolve complex software and networked system issues for a diverse customer base. You will handle tickets via phone and email, maintain records in Salesforce, and escalate as needed, while delivering excellent service.

The role requires SQL, Windows proficiency, and the ability to work 4x10-hour shifts (Sat, Sun, Tue, Wed) CST, with compensation differential. U.S.

Qualifications

• Experience delivering customer-focused support via phone and email.
• Ability to diagnose and troubleshoot complex software issues.
• Familiarity with tracking and reporting actions in a ticketing system.

Responsibilities

• Respond to customer questions and issues daily.
• Resolve and escalate tickets to appropriate teams.
• Develop product knowledge and share with customers.
• Maintain accurate records of activities in Salesforce.

Skills

Customer support experience

Clear communication

Problem solving

Team collaboration

Time management

Tools

SQL

Salesforce

Windows OS

Job description

Relativity is looking for a Technical Support Specialist to diagnose, troubleshoot, and resolve complex software and networked system issues for a diverse customer base. You will handle tickets via phone and email, maintain records in Salesforce, and escalate as needed, while delivering excellent service.

The role requires SQL, Windows proficiency, and the ability to work 4x10-hour shifts (Sat, Sun, Tue, Wed) CST, with compensation differential. U.S.