Remote Technical Support Pro - SQL & Troubleshooting

Relativity; Town of Florida (NY); Hybrid; USD 54,000 - 80,000; Full time

Job summary

Relativity is seeking a Technical Support Specialist to diagnose, troubleshoot, and resolve complex software and networked system issues for a mix of customers. The role involves frequent phone and email interaction, maintaining ticket records in Salesforce, and delivering exceptional service.

You will work a 4x10-hour shift schedule (Sat, Sun, Tue, Wed; CST 9:00 AM–8:00 PM) with a compensation differential; U.S.

Qualifications

• Experience delivering customer care in tech environments.
• Proficient with SQL queries and basic SQL tools.
• Familiarity with Windows OS and enterprise apps.
• Ability to handle complex issues and multi-ticket queues.
• Willingness to travel up to 10%.

Responsibilities

• Use SQL tools to run basic queries and diagnose issues.
• Respond to customer questions and requests daily.
• Build product knowledge and share insights with customers.
• Collaborate with senior staff to resolve incidents.
• Develop capability to perform role duties effectively.

Skills

Customer support

SQL

Windows

Communication

Travel

Job description

Relativity is seeking a Technical Support Specialist to diagnose, troubleshoot, and resolve complex software and networked system issues for a mix of customers. The role involves frequent phone and email interaction, maintaining ticket records in Salesforce, and delivering exceptional service.

You will work a 4x10-hour shift schedule (Sat, Sun, Tue, Wed; CST 9:00 AM–8:00 PM) with a compensation differential; U.S.