Remote Technical Support Specialist (SQL & Windows)

Relativity; Maryland; Hybrid; USD 54,000 - 80,000; Full time

Job summary

Relativity is seeking a Technical Support Specialist to assist a mix of technical and non-technical customers by diagnosing, troubleshooting, repairing, and debugging software and related systems. The role involves frequent phone and email interaction, with tickets created, resolved, and tracked in Salesforce.

Working hours are a 4x10 schedule (Sat, Sun, Tue, Wed) with CST timing and a compensation differential. The position requires U.S.

Qualifications

• Customer support experience required.
• Customer-focused with strong communication skills.
• Experience supporting customers as a primary contact via phone and email.
• Ability to troubleshoot complex issues.
• SQL and Windows platform experience.
• Travel 10% of the time.

Responsibilities

• Use SQL applications and tools to run basic SQL queries.
• Respond to customer questions, problems, and work requests daily.
• Develop expertise in Relativity products and share knowledge with customers.
• Partner with senior team members to troubleshoot and resolve customer incidents.
• Maintain and document tickets in Salesforce; meet SLAs.

Skills

Customer support experience

Customer-focused

Phone and email support

Troubleshooting

SQL

Windows platform

Travel 10%

Tools

Salesforce

Job description

Relativity is seeking a Technical Support Specialist to assist a mix of technical and non-technical customers by diagnosing, troubleshooting, repairing, and debugging software and related systems. The role involves frequent phone and email interaction, with tickets created, resolved, and tracked in Salesforce.

Working hours are a 4x10 schedule (Sat, Sun, Tue, Wed) with CST timing and a compensation differential. The position requires U.S.