Remote Technical Support Specialist - SQL & Windows Expert

Relativity; South Carolina; Hybrid; USD 54,000 - 80,000; Full time

Job summary

Relativity seeks a Technical Support Specialist to diagnose and resolve issues for a mix of technical and non-technical customers, primarily via phone and email. You will leverage SQL tools, manage tickets in Salesforce, and collaborate with senior engineers across multiple product areas.

The role reports to the Manager of Product Support and supports a 4x10-hour CST shift. Qualified candidates will have strong customer service skills, SQL and Windows experience, and willingness to travel up to

Qualifications

• Experience in customer support and SQL usage.
• Familiarity with ticketing systems and documenting issues.

Responsibilities

• Diagnose and troubleshoot complex software/network issues.
• Respond to customer questions via phone and email daily.
• Collaborate with senior team members to resolve incidents.
• Maintain accurate tickets in Salesforce and update management.

Skills

Database Management

Documentation

Information Security

Project Management

Requirements Gathering

Software Development

SQL

System Implementations

Technical Support

Vendor Management

Job description

Relativity seeks a Technical Support Specialist to diagnose and resolve issues for a mix of technical and non-technical customers, primarily via phone and email. You will leverage SQL tools, manage tickets in Salesforce, and collaborate with senior engineers across multiple product areas.

The role reports to the Manager of Product Support and supports a 4x10-hour CST shift. Qualified candidates will have strong customer service skills, SQL and Windows experience, and willingness to travel up to