Remote Tech Support Engineer (SQL & Networking)

Relativity; Connecticut; Hybrid; USD 54,000 - 80,000; Full time

Job summary

Relativity is seeking a Technical Support Specialist to assist a mix of technical and non-technical customers by diagnosing, troubleshooting, repairing and debugging complex software and/or networked systems. You will handle tickets by phone and email, document in Salesforce, and escalate issues as needed.

The role requires SQL, Windows, and server experience, and involves a 4x10-hour shift schedule (Sat, Sun, Tue, Wed, 9:00 AM–8:00 PM CST) with a compensation differential. U.S.

Qualifications

• Customer-focused and able to understand expectations.
• Experience troubleshooting complex issues.
• SQL and Windows platform experience.
• Travel 10% of the time.

Responsibilities

• Use SQL applications and tools to run basic SQL queries.
• Respond to customer questions, problems, and work requests on a daily basis.
• Develop an expertise in Relativity products and services and share knowledge with customers.
• Partner with senior team members to troubleshoot and resolve customer incidents.
• Maintain accurate records of activities and interactions in Salesforce.

Skills

Customer support

SQL

Windows

Communication

Troubleshooting

Tools

Salesforce

Job description

Relativity is seeking a Technical Support Specialist to assist a mix of technical and non-technical customers by diagnosing, troubleshooting, repairing and debugging complex software and/or networked systems. You will handle tickets by phone and email, document in Salesforce, and escalate issues as needed.

The role requires SQL, Windows, and server experience, and involves a 4x10-hour shift schedule (Sat, Sun, Tue, Wed, 9:00 AM–8:00 PM CST) with a compensation differential. U.S.