Remote Technical Support Specialist: SQL & Systems Expert

Relativity; Portland (OR); Remote; USD 54,000 - 80,000; Full time

Job summary

Relativity is seeking a Technical Support Specialist to provide technical support for both technical and non-technical customers. The role involves diagnosing and troubleshooting software and network systems, alongside maintaining accurate records of customer interactions.

Expectations include working overnight shifts and obtaining Public Trust clearance. A competitive salary is offered, ranging from $54,000 to $80,000, based on experience and qualifications. This position will include a base salary, annual performance bonus, and long-term incentives.

Qualifications

• Experience in customer support is essential.
• Ability to understand customer expectations.
• Familiarity with SQL tools and Windows platform.

Responsibilities

• Provide technical support to customers via phone and email.
• Diagnose and troubleshoot software and network issues.
• Maintain accurate records of customer interactions.

Skills

Customer support experience

Customer-focused

Direct experience supporting customers using phone and email

Experience troubleshooting complex issues

SQL and Windows platform experience

Job description

Relativity is seeking a Technical Support Specialist to provide technical support for both technical and non-technical customers. The role involves diagnosing and troubleshooting software and network systems, alongside maintaining accurate records of customer interactions.

Expectations include working overnight shifts and obtaining Public Trust clearance. A competitive salary is offered, ranging from $54,000 to $80,000, based on experience and qualifications. This position will include a base salary, annual performance bonus, and long-term incentives.