Remote Tech Support Specialist - SQL & Systems Expert

Relativity; Jacksonville (FL); On-site; USD 54,000 - 80,000; Full time

Benefits offered by this job

Annual performance bonus

Long-term incentives

Job summary

Relativity is seeking a Technical Support Specialist to provide remote support for customers. This role involves diagnosing, troubleshooting, and resolving technical issues while maintaining records in Salesforce. You will work overnight shifts from 11 PM to 8 AM CST and engage with both technical and non-technical clients.

Applicants should possess strong customer service skills and the ability to work in a fast-paced environment. The position offers a salary range of $54,000 to $80,000, based on experience and skill level.

Qualifications

• Strong technical support skills, including customer-focused communication.
• Willingness to work flexible overnight shifts.
• Ability to perform basic SQL queries.

Responsibilities

• Diagnose and troubleshoot software and network issues.
• Maintain records of customer interactions in Salesforce.
• Provide timely support and resolve customer inquiries.

Skills

Customer support experience

SQL and Windows platform experience

Experience troubleshooting complex issues

Direct experience supporting customers using phone and email

Tools

SQL applications and tools

Job description

Relativity is seeking a Technical Support Specialist to provide remote support for customers. This role involves diagnosing, troubleshooting, and resolving technical issues while maintaining records in Salesforce. You will work overnight shifts from 11 PM to 8 AM CST and engage with both technical and non-technical clients.

Applicants should possess strong customer service skills and the ability to work in a fast-paced environment. The position offers a salary range of $54,000 to $80,000, based on experience and skill level.