Remote Tech Support Pro - SQL Windows Expert

Relativity; Newark (NJ); On-site; USD 54,000 - 80,000; Full time

Job summary

Relativity is seeking a Technical Support Specialist to provide support to both technical and non-technical customers. This role involves troubleshooting software and network systems and requires strong SQL knowledge and exceptional customer service skills.

The position is remote, requiring the ability to work the overnight shift from 11:00 PM to 8:00 AM CST. The ideal candidate must be a U.S. citizen and be able to obtain Public Trust clearance.

The expected salary range is $54,000 to $80,000, with opportunities for a performance bonus and long-term incentives.

Qualifications

• Must be a U.S. citizen and able to obtain Public Trust clearance.
• Excellent customer service skills.
• Ability to work flexible hours and shifts.

Responsibilities

• Diagnose, troubleshoot, repair, and debug software and networked systems.
• Create, resolve, and maintain support tickets in Salesforce.
• Provide timely customer support during shift hours.

Skills

Customer support experience

Direct experience supporting customers

Experience troubleshooting complex issues

SQL knowledge

Windows platform experience

Job description

Relativity is seeking a Technical Support Specialist to provide support to both technical and non-technical customers. This role involves troubleshooting software and network systems and requires strong SQL knowledge and exceptional customer service skills.

The position is remote, requiring the ability to work the overnight shift from 11:00 PM to 8:00 AM CST. The ideal candidate must be a U.S. citizen and be able to obtain Public Trust clearance.

The expected salary range is $54,000 to $80,000, with opportunities for a performance bonus and long-term incentives.