Remote Technical Support Specialist: SQL & Systems Expert

Relativity; Denver (CO); On-site; USD 54,000 - 80,000; Full time

Benefits offered by this job

Annual performance bonus

Long-term incentives

Job summary

Relativity in Denver, Colorado, is looking for a Technical Support Specialist to provide extensive technical assistance to a diverse range of customers. The role includes managing tickets, troubleshooting issues, and ensuring customer satisfaction.

The position requires strong SQL knowledge and the ability to work overnight shifts from 11 PM to 8 AM CST, along with obtaining a Public Trust clearance. The salary range is $54,000 to $80,000.

Qualifications

• U.S. citizenship required for Public Trust clearance.
• Ability to work overnight shifts and on-call schedules.
• Detail-oriented in ticket documentation.

Responsibilities

• Provide technical support via phone and email.
• Create and manage customer service tickets.
• Collaborate with senior team members to resolve issues.

Skills

Customer support experience

Direct experience supporting customers as a primary contact

Experience troubleshooting complex issues

SQL and Windows platform experience

Job description

Relativity in Denver, Colorado, is looking for a Technical Support Specialist to provide extensive technical assistance to a diverse range of customers. The role includes managing tickets, troubleshooting issues, and ensuring customer satisfaction.

The position requires strong SQL knowledge and the ability to work overnight shifts from 11 PM to 8 AM CST, along with obtaining a Public Trust clearance. The salary range is $54,000 to $80,000.