Remote Tech Support Specialist - SQL & Systems Expert

Relativity; Des Moines (IA); On-site; USD 54,000 - 80,000; Full time

Benefits offered by this job

Performance bonuses

Long-term incentives

Job summary

Relativity is seeking a Technical Support Specialist to provide comprehensive technical support to customers. This remote position involves troubleshooting software and networking issues, handling customer interactions, and maintaining accurate service records.

The ideal candidate will possess strong customer service skills, SQL knowledge, and experience in a similar role. The salary range for this position is between $54,000 and $80,000, depending on experience and qualifications.

Qualifications

• Experience in customer support as a primary contact via phone and email.
• Ability to troubleshoot and resolve complex technical issues.
• Familiarity with SQL applications to run basic queries.

Responsibilities

• Provide technical support to customers by diagnosing and troubleshooting issues.
• Create, resolve, and maintain tickets in Salesforce.
• Work to resolve issues and escalate tickets to other teams as necessary.

Skills

Customer support experience

Experience troubleshooting complex issues

Direct experience supporting customers

SQL and Windows platform experience

Job description

Relativity is seeking a Technical Support Specialist to provide comprehensive technical support to customers. This remote position involves troubleshooting software and networking issues, handling customer interactions, and maintaining accurate service records.

The ideal candidate will possess strong customer service skills, SQL knowledge, and experience in a similar role. The salary range for this position is between $54,000 and $80,000, depending on experience and qualifications.