Remote Tech Support Specialist - SQL & Systems Expert

Relativity; Salt Lake City (UT); On-site; USD 54,000 - 80,000; Full time

Benefits offered by this job

Annual performance bonus

Long-term incentives

Job summary

Relativity is seeking a Technical Support Specialist to provide technical support to customers by troubleshooting complex software and network systems. The role involves creating and resolving tickets and requires strong SQL query skills.

This position is remote and demands flexibility for overnight shifts from 11:00 PM to 8:00 AM CST. The expected salary range is $54,000 to $80,000, depending on experience and qualifications.

Apply now if you meet the criteria!

Qualifications

• Provide excellent customer service using designated communication methods.
• Ability to respond to questions, problems, and work requests daily.
• Demonstrate initiative to learn new skills, such as SQL.

Responsibilities

• Diagnose, troubleshoot, and repair complex software and network systems.
• Create, resolve, and maintain tickets in Salesforce.
• Inform management of important issues and project statuses.

Skills

Customer support experience

Customer-focused

Experience troubleshooting complex issues

SQL and Windows platform experience

Direct experience supporting customers

Tools

Salesforce

SQL applications

Job description

Relativity is seeking a Technical Support Specialist to provide technical support to customers by troubleshooting complex software and network systems. The role involves creating and resolving tickets and requires strong SQL query skills.

This position is remote and demands flexibility for overnight shifts from 11:00 PM to 8:00 AM CST. The expected salary range is $54,000 to $80,000, depending on experience and qualifications.

Apply now if you meet the criteria!