Remote Tech Support Specialist - SQL & Systems Expert

Relativity; Albuquerque (NM); On-site; USD 54,000 - 80,000; Full time

Job summary

Relativity is seeking a Technical Support Specialist to provide technical support to both technical and non-technical customers. This role involves diagnosing complex software issues, troubleshooting, and maintaining customer interactions through ticket resolution.

Ideal candidates will require strong SQL knowledge, and excellent customer service skills while being flexible to work overnight shifts from 11 PM to 8 AM CST. U.S. citizenship is necessary due to specific client contracts.

Compensation ranges between $54,000 and $80,000, based on experience and qualifications.

Qualifications

• Provide excellent customer service using designated communication methods.
• Demonstrate initiative to learn new skills, such as SQL applications.
• Ability to work the expected flexible hours and on-call as needed.

Responsibilities

• Diagnose, troubleshoot, repair and debug software and networked systems.
• Create, resolve, and maintain customer support tickets.
• Inform management of issues regarding personnel and project statuses.

Skills

Customer support experience

Experience troubleshooting complex issues

Direct experience supporting customers using phone and email

SQL and Windows platform experience

Customer-focused and ability to understand expectations

Travel

Job description

Relativity is seeking a Technical Support Specialist to provide technical support to both technical and non-technical customers. This role involves diagnosing complex software issues, troubleshooting, and maintaining customer interactions through ticket resolution.

Ideal candidates will require strong SQL knowledge, and excellent customer service skills while being flexible to work overnight shifts from 11 PM to 8 AM CST. U.S. citizenship is necessary due to specific client contracts.

Compensation ranges between $54,000 and $80,000, based on experience and qualifications.