Remote Tech Support Specialist - SQL & Systems Expert

Relativity; Philadelphia (Philadelphia County); On-site; USD 54,000 - 80,000; Full time

Job summary

Relativity is seeking a Technical Support Specialist to provide technical assistance to a diverse range of clients, resolving software and network issues. This role includes ticket management, customer interactions, and requires U.S. citizenship to obtain a Public Trust clearance.

The successful candidate will work from 11 PM to 8 AM Central Time and demonstrate strong technical skills in SQL and exceptional customer service capabilities. The position offers a competitive salary, with an expected range between $54,000 and $80,000.

Qualifications

• U.S. citizenship required due to contract stipulations.
• Must be able to obtain a Public Trust clearance.
• Flexible to work overnight shifts and on-call when necessary.

Responsibilities

• Diagnose and troubleshoot complex software and network issues.
• Create, resolve, and maintain support tickets.
• Provide exceptional customer service during interactions.

Skills

Customer support experience

SQL and Windows platform experience

Experience troubleshooting complex issues

Direct experience supporting customers using phone and email

Job description

Relativity is seeking a Technical Support Specialist to provide technical assistance to a diverse range of clients, resolving software and network issues. This role includes ticket management, customer interactions, and requires U.S. citizenship to obtain a Public Trust clearance.

The successful candidate will work from 11 PM to 8 AM Central Time and demonstrate strong technical skills in SQL and exceptional customer service capabilities. The position offers a competitive salary, with an expected range between $54,000 and $80,000.