Remote Technical Support Specialist - SQL (Night Shift)

Relativity; Houston (TX); On-site; USD 54,000 - 80,000; Full time

Benefits offered by this job

Annual performance bonus

Long-term incentives

Meal breaks during shifts

Job summary

Relativity is seeking a Technical Support Specialist in Houston, Texas, to provide technical assistance to customers. This position involves diagnosing and troubleshooting software and network systems, maintaining ticket records in Salesforce, and handling customer inquiries efficiently.

The role requires excellent customer service skills, and proficiency in SQL applications. Offering an attractive salary range between $54,000 and $80,000, this position may involve working overnight shifts from 11 PM to 8 AM CST.

Qualifications

• Experience in customer support and dealing directly with customers via phone and email.
• Ability to monitor and update tickets accurately in a timely manner.
• Willingness to work overnight shifts and adapt to different schedules for onboarding.

Responsibilities

• Provide technical support and resolve customer issues during assigned shifts.
• Utilize SQL tools for troubleshooting and responding to queries.
• Develop expertise in company products and maintain accurate records in Salesforce.

Skills

Customer support experience

Experience troubleshooting complex issues

SQL and Windows platform experience

Ability to understand expectations

Direct experience supporting customers

Tools

SQL applications

Job description

Relativity is seeking a Technical Support Specialist in Houston, Texas, to provide technical assistance to customers. This position involves diagnosing and troubleshooting software and network systems, maintaining ticket records in Salesforce, and handling customer inquiries efficiently.

The role requires excellent customer service skills, and proficiency in SQL applications. Offering an attractive salary range between $54,000 and $80,000, this position may involve working overnight shifts from 11 PM to 8 AM CST.