Remote Technical Support Specialist II (SQL & ES 1.1x)

BD; Seattle (WA); Hybrid; USD 44,000 - 71,000; Full time

Benefits offered by this job

Benefits (medical, dental, 401k)

Job summary

BD is seeking a Technical Support Specialist 2 to resolve complex, time-sensitive issues, including customer escalations, remote troubleshooting, and coordination with field service teams. The role focuses on ES 1.1x upgrades and customer communications across BD products.

This limited-term assignment through June 2028 offers benefits and a hybrid work arrangement from our US locations, with on-site collaboration encouraged to support process improvements and fast response times.

Qualifications

• Bachelor’s degree or 3+ years of equivalent experience.
• 2+ years of Microsoft SQL experience.
• Able to write queries and analyze SQL data (Select and Join statements).
• Experience with SQL Server based tools (SSIS, SSRS).
• Familiarity with Windows Server and hospital IT environments.

Responsibilities

• Provide customer service support and manage inbound calls, callbacks, and escalations.
• Document case notes with high data quality (Salesforce).
• Communicate complex technical solutions to non-technical users.
• Demonstrate teamwork and collaboration to resolve issues efficiently.
• Maintain knowledge of BD products and ES 1.1x remediation efforts.

Skills

SQL data analysis

Customer support

Communication to non-technical

Team collaboration

Regulatory compliance

Education

Bachelor's degree in Computer Science / Electronic Technologies or 3+ years of equivalent experience

Tools

Microsoft SQL

SSIS

SQL Reporting Services

Windows Server

VMWare

Active Directory

IIS

Wireshark

XML

Job description

BD is seeking a Technical Support Specialist 2 to resolve complex, time-sensitive issues, including customer escalations, remote troubleshooting, and coordination with field service teams. The role focuses on ES 1.1x upgrades and customer communications across BD products.

This limited-term assignment through June 2028 offers benefits and a hybrid work arrangement from our US locations, with on-site collaboration encouraged to support process improvements and fast response times.