Remote Technical Support Specialist II - ES 1.1x Upgrades

BD; Virginia; Remote; USD 44,000 - 71,000; Part time

Benefits offered by this job

Medical benefits

Health insurance

Dental

401k

Remote work

Job summary

BD is seeking a Technical Support Specialist 2 to assist in resolving complex, time-sensitive issues related to ES 1.1x upgrades, with emphasis on cross-functional collaboration and customer escalation management. This remote position focuses on delivering high-quality support to internal peers and end users in BD environments.

The role requires strong SQL experience, Windows/AD knowledge, and the ability to communicate technical concepts to non-technical audiences while adhering to regulatory

Qualifications

• Bachelor’s degree in Computer Science/Electronic Technologies or 3+ years of equivalent experience.
• Microsoft SQL experience (2+ years).
• SSIS (SQL Job) exposure/experience.
• SQL Reporting Services.
• Windows Server (2008+) and Desktop Administration.
• DNS, DHCP, LAN/WAN.
• XML language (1+ years).
• Wireshark (1+ years).
• Ability to communicate technical solutions to non-technical audiences.

Responsibilities

• Collaborate with ES 1.1x upgrade team to ensure timely communication and coordination of support.
• Handle inbound calls, callbacks, and escalations on the 1.1x channel.
• Maintain high data quality and accurate case notes (Salesforce).
• Provide progress updates to customers and seek feedback to ensure needs are met.
• Identify trends in case work and contribute to process improvements.

Skills

SQL

SSIS

SQL Reporting Services

Windows Server

Active Directory

VMware

XML

Wireshark

DNS

DHCP

Education

Bachelor’s degree in Computer Science/Electronic Technologies or 3+ years of equivalent experience

Tools

SQL Server

SSIS

VMware

Active Directory

Job description

BD is seeking a Technical Support Specialist 2 to assist in resolving complex, time-sensitive issues related to ES 1.1x upgrades, with emphasis on cross-functional collaboration and customer escalation management. This remote position focuses on delivering high-quality support to internal peers and end users in BD environments.

The role requires strong SQL experience, Windows/AD knowledge, and the ability to communicate technical concepts to non-technical audiences while adhering to regulatory