Remote Technical Support Specialist 2 — ES 1.1x

BD; West Virginia; Hybrid; USD 44,000 - 71,000; Full time

Benefits offered by this job

Medical

Health

Dental

401k

Job summary

BD is seeking a Technical Support Specialist 2 to resolve complex, time-sensitive issues, including escalations, site downtime, and remote troubleshooting. You will manage cases from server to station, support ES 1.1x upgrades, and collaborate across cross-functional teams to ensure high-quality service.

The role emphasizes regulatory compliance, knowledge growth, and effective communication with customers.

Qualifications

• Bachelor’s degree in Computer Science/Electronic Technologies or 3+ years of equivalent experience.
• Microsoft SQL experience (2+ years).
• Must be able to write queries and analyze SQL data (i.e. Select and Join statements) within complex database structures.
• SSIS (SQL Job) exposure/experience.
• SQL Reporting Services.
• Windows Server (2008+) and Desktop Administration (Win7+).
• Networking topology, terminology, commands.
• IIS and Web Application Administration.
• Group Policies Terminology and Administration.
• VMWare Terminology and Administration.
• Application Installation and Troubleshooting.
• Ports (Networking/OS).
• Understanding of XML language (1+ years).
• Ability to review application and OS logs (2+ years).
• Flexible in working hours to meet the needs of the remediation team/schedule.
• Remote position working from home office.

Responsibilities

• Provide CSC support for ES 1.1x upgrades and remediation efforts.
• Collaborate with ES 1.1x upgrade team to ensure timely communication and coordination of support.
• Adhere to regulatory requirements specific to ES 1.1x remediation efforts.
• Maintain and expand knowledge of ES 1.1x for troubleshooting and support.
• Answer inbound calls, callbacks, and escalations on the 1.1x Channel.
• Maintain high levels of data quality and integrity in Salesforce.
• Provide progress updates and solicit customer feedback to ensure needs are met.
• Demonstrate understanding of Customer Education and BD products in customer environments.
• On-site collaboration 4 days weekly with remote options as needed.

Skills

Customer support mindset

Cross-functional collaboration

Analytical troubleshooting

Salesforce

Remote troubleshooting

Communication

Service-oriented

Education

Bachelor’s degree in Computer Science/Electronic Technologies

3+ years of equivalent experience

Tools

SQL Server

SSIS

SQL Reporting Services

Windows Server

IIS

VMware

XML

Job description

BD is seeking a Technical Support Specialist 2 to resolve complex, time-sensitive issues, including escalations, site downtime, and remote troubleshooting. You will manage cases from server to station, support ES 1.1x upgrades, and collaborate across cross-functional teams to ensure high-quality service.

The role emphasizes regulatory compliance, knowledge growth, and effective communication with customers.