Remote Tech Support Specialist 2 – ES 1.1x Expert

BD; Pennsylvania; Presencial; USD 44.000 - 71.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical

Health

Dental

401k

Descripción de la vacante

BD is seeking a Technical Support Specialist 2 to assist with ES 1.1x upgrade remediation, resolving key issues, and coordinating with cross-functional teams. You will support customers through calls and emails, document case notes, and ensure regulatory compliance while working with SQL-based data and BD products.

The role emphasizes collaboration, knowledge expansion, and delivering a high-quality customer experience, with on-site collaboration and flexible work arrangements described in the

Formación

• Bachelor’s degree in Computer Science or 3+ years of equivalent experience.
• Microsoft SQL experience (2+ years).
• Must be able to write queries and analyze SQL data (Select and Join statements) within complex database structures.
• SSIS (SQL Job) exposure/experience.
• SQL Reporting Services.
• Windows Server (2008+) and Desktop Administration (Win7+).
• Networking topology, terminology, commands.
• IIS and Web Application Administration.
• Group Policies Terminology and Administration.
• VMWare Terminology and Administration.
• Application Installation and Troubleshooting.
• Ports (Networking/OS).
• Understanding of XML language (1+ years).
• Ability to review application and OS logs (2+ years).
• Flexible in working hours to meet remediation team schedule.
• Remote position working from home office.

Responsabilidades

• Assist in resolving complex, time-sensitive, high-risk issues including escalations and downtime.
• Collaborate with ES 1.1x upgrade team for timely communication.
• Ensure adherence to regulatory requirements for ES 1.1x remediation.
• Maintain knowledge of ES 1.1x to troubleshoot and support.
• Provide updates to customers and document case notes clearly.
• Balance actions to ensure high-quality customer experience.

Conocimientos

Customer service

Communication

Time management

Problem solving

Team collaboration

Educación

Bachelor’s degree in Computer Science

3+ years of equivalent experience

Herramientas

Microsoft SQL

SSIS

SQL Reporting Services

Windows Server

IIS

VMware

XML

Descripción del empleo

BD is seeking a Technical Support Specialist 2 to assist with ES 1.1x upgrade remediation, resolving key issues, and coordinating with cross-functional teams. You will support customers through calls and emails, document case notes, and ensure regulatory compliance while working with SQL-based data and BD products.

The role emphasizes collaboration, knowledge expansion, and delivering a high-quality customer experience, with on-site collaboration and flexible work arrangements described in the