Remote Tech Support Specialist II — ES 1.1x Upgrades

BD; Oklahoma; Remote; USD 44,000 - 71,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

401k

Job summary

BD is seeking a Technical Support Specialist 2 to handle complex, time-sensitive issues, including escalations and remote troubleshooting. You will work with ES 1.1x upgrades, support field teams, and ensure regulatory adherence while delivering excellent customer service.

The role requires troubleshooting proficiency across BD products in hospital IT environments, with strong SQL skills, Windows Server experience, and the ability to communicate technical concepts to non-technical audiences.

Qualifications

• Bachelor’s degree in Computer Science or 3+ years of equivalent experience.
• 2+ years of Microsoft SQL experience with ability to write queries and analyze data.
• Experience with SSIS, SQL Reporting Services, Windows Server and Active Directory.

Responsibilities

• Resolve complex, time-sensitive issues including escalations and downtime.
• Collaborate with ES 1.1x upgrade team for timely communication and support.
• Maintain high data quality and accurate case notes in Salesforce.

Skills

Customer service

SQL

Windows OS

Troubleshooting

Communication

Education

Bachelor’s degree in Computer Science/Electronic Technologies or 3+ years of equivalent experience

Tools

SQL Server

SSIS

SQL Reporting Services

Windows Server

Active Directory

VMWare

DNS

DHCP

XML

Wireshark

Job description

BD is seeking a Technical Support Specialist 2 to handle complex, time-sensitive issues, including escalations and remote troubleshooting. You will work with ES 1.1x upgrades, support field teams, and ensure regulatory adherence while delivering excellent customer service.

The role requires troubleshooting proficiency across BD products in hospital IT environments, with strong SQL skills, Windows Server experience, and the ability to communicate technical concepts to non-technical audiences.