Remote Technical Support Specialist II – ES 1.1x Upgrades

BD; Illinois; Hybrid; USD 44,000 - 71,000; Full time

Benefits offered by this job

Medical

Health insurance

Dental

401k

Job summary

BD is seeking a Technical Support Specialist 2 to assist in resolving complex, time-sensitive issues, including customer escalations, site downtime, and remote troubleshooting. The role supports ES 1.1x upgrade efforts and collaborates with cross-functional teams to ensure timely communication and compliance with regulatory requirements.

The position emphasizes diagnosing BD products within healthcare environments, maintaining data quality in Salesforce, and providing education to customers and

Qualifications

• Bachelor’s degree in Computer Science/Electronic Technologies or 3+ years of equivalent experience.
• Microsoft SQL experience (2+ years) and ability to write queries (Select/Join) within complex databases.
• SSIS exposure/experience and SQL Reporting Services.
• Windows Server (2008+) and Desktop Administration (Win7+).
• Networking, IIS/Web App administration, Group Policies, VMware familiarity.

Responsibilities

• Answer inbound calls, callbacks, and escalations for the 1.1x Channel.
• Provide timely progress updates and customer communication.
• Collaborate with ES 1.1x upgrade team for timely coordination.
• Maintain knowledge of ES 1.1x remediation efforts and regulatory requirements.
• Troubleshoot and document issues with strong data quality (Salesforce).
• Work remote when needed and maintain flexibility in hours.

Skills

SQL queries

Windows OS

Remote troubleshooting

Customer service

Team collaboration

Education

Bachelor's degree in Computer Science/Electronic Technologies

3+ years equivalent experience

Tools

SQL Server

SSIS

Salesforce

VMware

Job description

BD is seeking a Technical Support Specialist 2 to assist in resolving complex, time-sensitive issues, including customer escalations, site downtime, and remote troubleshooting. The role supports ES 1.1x upgrade efforts and collaborates with cross-functional teams to ensure timely communication and compliance with regulatory requirements.

The position emphasizes diagnosing BD products within healthcare environments, maintaining data quality in Salesforce, and providing education to customers and