Tech Support Specialist II - ES 1.1x Upgrade Expert

BD; Connecticut; Híbrido; USD 44.000 - 71.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical

Health

Dental

401k

Descripción de la vacante

BD is seeking a Technical Support Specialist 2 to assist in resolving complex, time-sensitive, high-risk issues, including customer escalations, site downtime, remote troubleshooting, and dispatching cases to field service technicians.

This role supports internal peers related to the upgrade and implementation of ES 1.1x, collaborating with cross-functional teams to ensure timely communication and regulatory compliance. Remote/home-office options are available, with on-site presence typical.

Formación

• Bachelor’s degree in Computer Science/Electronic Technologies or 3+ years of equivalent experience.
• Microsoft SQL experience (2+ years)
• Must be able to write queries and analyze SQL data (i.e. Select and Join statements) within complex database structures.
• SSIS (SQL Job) exposure/experience
• SQL Reporting Services
• Windows Server (2008+) and Desktop Administration (Win7+)
• Networking topology, terminology, commands
• IIS and Web Application Administration
• Group Policies Terminology and Administration
• VMWare Terminology and Administration
• Application Installation and Troubleshooting
• Ports (Networking/OS)
• Understanding of XML language (1+ years)
• Ability to review application and OS logs (2+ years)
• Flexible in working hours to meet the needs of the remediation team/schedule
• Remote position working from home office

Responsabilidades

• Collaborate with ES 1.1x upgrade team for timely communication and coordination of support.
• Ensure adherence to regulatory requirements specific to ES 1.1x remediation.
• Maintain and expand knowledge of ES 1.1x for troubleshooting and support.
• Answer inbound calls, callbacks, and escalations on the 1.1x Channel
• Provide progress updates to customers and seek feedback to ensure needs are met
• Understand BD products and how GTS and Field Service support them in customers’ environments
• Working knowledge of Windows OS and hospital IT environments
• Identify issue trends and use tools and team collaboration to troubleshoot customer issues

Conocimientos

SQL knowledge

Windows OS experience

Networking fundamentals

XML language

Log analysis

Educación

Bachelor’s degree in Computer Science/Electronic Technologies or 3+ years of equivalent experience

Herramientas

SQL

SSIS

SQL Reporting Services

Windows Server

IIS/Web App Admin

VMware

Descripción del empleo

BD is seeking a Technical Support Specialist 2 to assist in resolving complex, time-sensitive, high-risk issues, including customer escalations, site downtime, remote troubleshooting, and dispatching cases to field service technicians.

This role supports internal peers related to the upgrade and implementation of ES 1.1x, collaborating with cross-functional teams to ensure timely communication and regulatory compliance. Remote/home-office options are available, with on-site presence typical.