Remote Technical Support Specialist
Teleperformance USA
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Benefits offered by this job
Job summary
Teleperformance USA is seeking a Technology Technical Support Specialist to serve as the primary contact for clients, handling inbound and outbound communications with professionalism. The role focuses on resolving inquiries using web-based tools to ensure a seamless customer experience in a high-velocity setting.
Applicants must meet state residency restrictions and be comfortable working remotely. Teleperformance offers comprehensive health benefits, retirement plans, life insurance, and other
Qualifications
- Must be at least 18 years old
- Strong customer service mindset and professional demeanor
- Experience solving technical problems in a fast-paced environment is preferred
- Familiarity with personal computers, operating systems, software, and browser issues
Responsibilities
- Provide frontline, first level technical assistance for consumers
- Support Client high-speed internet services to deliver an exceptional customer experience
- Resolve technical problems in a fast-paced, customer-facing environment
- Troubleshoot connectivity and performance issues across OS, devices, and browsers
- Open and manage trouble tickets for data network, OS, and device issues
- Communicate clearly, with patience, and maintain a positive attitude with customers
- Adhere to schedules and TP policies while delivering timely resolutions
Skills
Education
Job description
Teleperformance USA is seeking a Technology Technical Support Specialist to serve as the primary contact for clients, handling inbound and outbound communications with professionalism. The role focuses on resolving inquiries using web-based tools to ensure a seamless customer experience in a high-velocity setting.
Applicants must meet state residency restrictions and be comfortable working remotely. Teleperformance offers comprehensive health benefits, retirement plans, life insurance, and other
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