Remote Technical Support Specialist

Teleperformance USA; Baltimore (MD); Remote; USD 22,000 - 30,000; Full time

Job summary

Teleperformance USA is seeking a Technology Technical Support Specialist to be the main point of contact for clients, handling inbound and outbound communications with professional excellence. You will resolve inquiries using web-based tools to ensure a positive customer experience in a high-velocity environment.

The role supports remote work within the United States, with a focus on delivering front-line technical assistance for consumers and troubleshooting internet service issues across

Qualifications

• Must be 18 years or older.
• Excellent oral and written communication skills.
• Ability to troubleshoot and resolve technical issues independently.

Responsibilities

• Provide frontline, first-level technical assistance for consumers.
• Support client-specific high-speed internet services and deliver an exceptional customer experience.
• Resolve technical problems in a fast-paced, customer-facing environment.
• Open and manage trouble ticket system for user issues, data networks, OS issues.
• Be patient, courteous, and professional with customers at all times.
• Adhere to schedules and TP policies.

Skills

Oral & written communication

Problem solving

Independent work

Multi-tasking

Customer service

Education

HS Diploma or equivalent

Job description

Teleperformance USA is seeking a Technology Technical Support Specialist to be the main point of contact for clients, handling inbound and outbound communications with professional excellence. You will resolve inquiries using web-based tools to ensure a positive customer experience in a high-velocity environment.

The role supports remote work within the United States, with a focus on delivering front-line technical assistance for consumers and troubleshooting internet service issues across