Remote Technical Support Specialist

Teleperformance USA; Bismarck (ND); Remote; USD 25,000 - 39,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Life insurance

Employee discounts

Job summary

Teleperformance USA is seeking a Technology Technical Support Specialist to serve as the primary contact for clients, handling inbound/outbound communications and resolving inquiries via web-based tools. This role suits individuals who thrive in a high-velocity service environment and are passionate about delivering excellent customer experiences.

The position emphasizes ownership of technical issues, strong communication, and the ability to work in a fast-paced setting while maintaining

Qualifications

• Must be 18+ years old.
• HS Diploma or equivalent required.
• Comfort with desktop computer systems.
• Proven oral and written communication skills.
• Familiarity with PCs, operating systems, software, and terminology.
• Ability to solve problems and multitask independently.

Responsibilities

• Provide frontline, first-level technical assistance for consumers.
• Support client-specific high-speed internet services and deliver excellent customer experience.
• Resolve technical problems in a fast-paced, customer-facing environment.
• Troubleshoot and resolve issues related to client services and devices, including internet connectivity.

Skills

18+ years old

HD Diploma or equivalent

Desk-top familiarity

Oral & written communication

PC/OS/software knowledge

Problem solving & multitasking

Education

HS Diploma or equivalent

Job description

Teleperformance USA is seeking a Technology Technical Support Specialist to serve as the primary contact for clients, handling inbound/outbound communications and resolving inquiries via web-based tools. This role suits individuals who thrive in a high-velocity service environment and are passionate about delivering excellent customer experiences.

The position emphasizes ownership of technical issues, strong communication, and the ability to work in a fast-paced setting while maintaining