Remote Technical Support Specialist

Teleperformance USA; Glendale (AZ); Remote; USD 21,000 - 28,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Leave programs

Job summary

Teleperformance USA is seeking a Technology Technical Support Specialist to be the primary contact for clients, resolving inquiries with professional excellence. The role handles inbound/outbound communications, troubleshooting internet services, and device issues in a high-velocity environment.

We welcome applicants from states where employment is permitted and offer robust benefits. This position supports work-from-home with required network specs and a strong customer-service focus.

Qualifications

• 18+ years of age or older.
• HS Diploma or equivalent required.
• Comfortable with desktop computers and basic software.
• Proven oral and written communication skills.
• Familiarity with personal computers, operating systems, software, and computer terminology.
• Demonstrated problem solving ability.
• Ability to work independently and multi-task.

Responsibilities

• Provide front line, first level technical assistance for consumers.
• Support Client high speed internet services delivering an exceptional customer experience.
• Resolve technical problems in a fast-paced, customer-facing environment.
• Troubleshooting and issue resolution with client service and device-specific issues.
• Support customer needs related to client services and devices including troubleshooting and resolution techniques.
• Deliver in-scope support for internet service and connectivity issues (OS, PC, browser).
• Demonstrate advanced product knowledge and ability to resolve customer issues.
• Aim for first-call resolution and manage trouble tickets.

Skills

Oral & written communication

Problem solving

Independent work

Multi-tasking

PC proficiency

OS knowledge

Education

HS Diploma or equivalent

Job description

Teleperformance USA is seeking a Technology Technical Support Specialist to be the primary contact for clients, resolving inquiries with professional excellence. The role handles inbound/outbound communications, troubleshooting internet services, and device issues in a high-velocity environment.

We welcome applicants from states where employment is permitted and offer robust benefits. This position supports work-from-home with required network specs and a strong customer-service focus.