Remote Technical Support Specialist

Teleperformance USA; Las Vegas (NV); Remote; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Life insurance

Employee assistance program

Paid time off

Job summary

Teleperformance USA is seeking a Technology Technical Support Specialist to serve as the primary contact for clients, handling inbound and outbound communications with professional excellence. The role focuses on resolving inquiries using web-based tools to ensure a seamless customer experience in a high-velocity environment.

The position emphasizes frontline technical assistance for consumers and requires strong communication, problem-solving, and independent work capabilities.

Qualifications

• Over 18 years of age.
• HS Diploma or equivalent required.
• Comfort with desktop computer systems.
• Proven oral & written communication skills.
• Familiarity with personal computers, operating systems, software, and computer terminology.
• Demonstrated problem solving skills; ability to work independently and multi-task.

Responsibilities

• Provide front line, first level, technical assistance for consumers.
• Support client-specific high-speed internet services delivering an exceptional customer experience.
• Resolve technical problems in a fast-paced, customer-facing environment.
• Troubleshooting and issue resolution with client service and/or devices.
• Open and manage trouble tickets for user issues, Data Network, OS issues.
• Be patient, courteous and friendly with customers at all times.
• Adhere to TP policies and work schedule assignments.

Skills

Customer service

Technical troubleshooting

Communication skills

Problem solving

Multitasking

Independent work

Education

HS Diploma or equivalent

Tools

Desktop OS basics

Web-based tools

Job description

Teleperformance USA is seeking a Technology Technical Support Specialist to serve as the primary contact for clients, handling inbound and outbound communications with professional excellence. The role focuses on resolving inquiries using web-based tools to ensure a seamless customer experience in a high-velocity environment.

The position emphasizes frontline technical assistance for consumers and requires strong communication, problem-solving, and independent work capabilities.