Remote Technical Support Specialist

Teleperformance USA; Iowa; Remote; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Life insurance

Paid time off

Job summary

Teleperformance USA is seeking a Technology Technical Support Specialist to serve as the primary contact for clients, handling inbound and outbound communications with professionalism. You will resolve inquiries using web-based tools to ensure a seamless customer experience in a high-velocity environment.

The role involves providing first-line technical help for consumers, troubleshooting internet services and device issues, and resolving problems on the first call when possible.

Qualifications

• Must be 18+ years old.
• HS Diploma or equivalent.
• Comfort with desktop computer systems.
• Strong verbal and written communication.
• Familiarity with personal computers, operating systems, software, and computer terminology.
• Demonstrated problem solving skills; ability to work independently and multi-task.

Responsibilities

• Provide frontline, first level, technical assistance for consumers.
• Support client-specific high-speed internet services delivering an exceptional customer experience.
• Resolve technical problems in a fast-paced, customer-facing environment.
• Troubleshooting and issue resolution for client service and device-specific issues including internet connectivity.
• Assist with triage and resolution techniques for client issues related to high-speed internet services and devices.
• Deliver in-scope support for internet service and connectivity issues related to OS, PC, and browser configurations.
• Demonstrate advanced product knowledge to solve customer issues on the first call when possible.
• Open and manage trouble tickets for user issues, data networks, OS issues.
• Be patient, courteous, and friendly with customers at all times; maintain a positive attitude.
• Address and solve technical problems in a timely manner and complete work within time frames.
• Adhere to work schedules and TP policies.

Skills

Communication skills

Oral communication

Written communication

Problem solving

Independent work

Multi-tasking

Desktop familiarity

Operating systems

Education

HS Diploma or equivalent

Job description

Teleperformance USA is seeking a Technology Technical Support Specialist to serve as the primary contact for clients, handling inbound and outbound communications with professionalism. You will resolve inquiries using web-based tools to ensure a seamless customer experience in a high-velocity environment.

The role involves providing first-line technical help for consumers, troubleshooting internet services and device issues, and resolving problems on the first call when possible.