Remote Tech Support Specialist

Teleperformance USA; Milwaukee (WI); Remote; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health benefits

Career growth

Employee discounts

Job summary

Teleperformance USA is seeking a Technology Technical Support Specialist to act as the primary contact for clients, handling inbound and outbound communications with a focus on delivering exceptional customer experience. The role supports high-velocity service delivery and requires excellent problem-solving and communication skills.

The position includes work-from-home requirements with state restrictions and a commitment to providing comprehensive health benefits and career growth opportunities

Qualifications

• Front-line technical support and customer service experience.
• Strong verbal and written communication skills.
• Ability to troubleshoot and resolve issues quickly in a fast-paced environment.
• Comfort with basic computer hardware and software concepts.

Responsibilities

• Provide frontline, first-level technical assistance for customers.
• Support high-speed internet service and related client devices.
• Resolve technical problems in a fast-paced, customer-facing setting.
• Troubleshoot network, OS, and browser issues to aid connectivity.

Skills

Customer service

Communication

Problem solving

Multitasking

Teamwork

Technical aptitude

Education

HS Diploma

Tools

Windows OS

Job description

Teleperformance USA is seeking a Technology Technical Support Specialist to act as the primary contact for clients, handling inbound and outbound communications with a focus on delivering exceptional customer experience. The role supports high-velocity service delivery and requires excellent problem-solving and communication skills.

The position includes work-from-home requirements with state restrictions and a commitment to providing comprehensive health benefits and career growth opportunities