Remote Technical Support Specialist

Teleperformance USA; Cedar Falls (IA); Remote; USD 22,000 - 33,000; Full time

Benefits offered by this job

Health benefits

401(K) plan

Employee assistance programs

Job summary

Teleperformance USA is seeking a Technology Technical Support Specialist to be the primary contact for clients, handling inbound and outbound inquiries with professionalism. You will resolve issues using web-based tools to ensure a fast, accurate, and friendly customer experience in a high-velocity environment.

The role emphasizes strong communication, problem-solving, and the ability to work independently from a remote setup.

Qualifications

• Must be at least 18 years old.
• Strong verbal and written communication skills.
• Excellent problem-solving abilities and customer focus.
• Ability to multitask in a fast-paced environment.
• Capable of working independently with minimal supervision.
• Experience in customer service is a plus.

Responsibilities

• Provide front line, first level, technical assistance for consumers.
• Support Client specific high speed internet services delivering an exceptional customer experience.
• Resolve technical problems in a fast-paced, customer-facing environment.
• Troubleshooting and issue resolution with Client service and device issues including connectivity.
• Assist customer needs related to Client high speed internet services and devices, including troubleshooting and triage.
• Deliver in-scope support for internet service and connectivity issues related to OS, PC, and browser configuration.
• Demonstrate advanced product knowledge and ability to solve customer issues.
• Resolve customer issues on the first call when possible.
• Open and manage trouble ticket system for user issues, data networks, OS issues.
• Be patient, courteous and friendly with customers at all times.
• Demonstrate a positive attitude and adhere to TP policies.

Skills

Oral communication

Written communication

Problem solving

Multitasking

Independent work

Customer service

Education

HS Diploma or equivalent

Tools

Desktop computer

Job description

Teleperformance USA is seeking a Technology Technical Support Specialist to be the primary contact for clients, handling inbound and outbound inquiries with professionalism. You will resolve issues using web-based tools to ensure a fast, accurate, and friendly customer experience in a high-velocity environment.

The role emphasizes strong communication, problem-solving, and the ability to work independently from a remote setup.