Remote Technical Support Specialist

Teleperformance USA; Las Cruces (NM); Remote; USD 35,000 - 55,000; Full time

Job summary

Teleperformance USA is seeking a Technology Technical Support Specialist to act as the primary contact for clients, handling inbound and outbound communications with professional excellence. You will resolve inquiries using web-based tools to ensure a seamless customer experience in a fast-paced environment.

Applicants must be 18+, comfortable with desktop systems, and possess strong communication skills. The role supports remote work, serves a variety of high-speed internet service issues, and

Qualifications

• Over 18 years of age.
• Comfort with desktop computer systems.
• Strong oral and written communication.
• Familiarity with PCs, OS, software, and computer terms.

Responsibilities

• Provide frontline, first level technical assistance for consumers.
• Manage inbound and outbound communications with clients to ensure a positive customer experience.
• Resolve inquiries and troubleshoot technical problems in a fast-paced, customer-facing environment.
• Troubleshoot and resolve issues related to internet services, devices, OS, and browsers.
• Open and manage trouble tickets for user issues and network problems.
• Adhere to TP policies and maintain a courteous, patient attitude.

Skills

Communication skills

Independent working

Multi-tasking

PC literacy

Education

HS Diploma or equivalent

Job description

Teleperformance USA is seeking a Technology Technical Support Specialist to act as the primary contact for clients, handling inbound and outbound communications with professional excellence. You will resolve inquiries using web-based tools to ensure a seamless customer experience in a fast-paced environment.

Applicants must be 18+, comfortable with desktop systems, and possess strong communication skills. The role supports remote work, serves a variety of high-speed internet service issues, and