Remote Tech Support Specialist

Teleperformance USA; Dearborn (MI); Remote; USD 25,000 - 33,000; Full time

Benefits offered by this job

Health benefits

401(k) plans

Life insurance

Supplemental medical coverage

Retailer discounts

Job summary

Teleperformance USA is seeking a Technology Technical Support Specialist to serve as the primary contact for clients, handling inbound and outbound communications and resolving inquiries to ensure a positive experience. This remote role operates in a fast-paced environment and requires strong service delivery skills.

Eligible team members receive comprehensive benefits, including health coverage and a 401(k) plan, alongside a culture that supports inclusion, growth, and career advancement.

Qualifications

• Over 18 years of age.
• HS Diploma or equivalent.
• Comfort with a desktop computer system.
• Proven oral & written communication skills.
• Familiarity with personal computers, operating systems, software terminology.
• Demonstrated problem solving skills; ability to work independently and multitask.

Responsibilities

• Provide front line, first level technical assistance for consumers.
• Support client-specific high-speed internet services delivering an exceptional customer experience.
• Resolve technical problems in a fast-paced, customer-facing environment.
• Troubleshooting and issue resolution assistance with client service and device issues including connectivity and performance.
• Deliver in-scope support for internet service and connectivity related issues (OS, PC, browser).
• Be patient, courteous and friendly with customers at all times.
• Adhere to work schedule assignments and TP policies.

Skills

Oral & written communication

Customer service

Problem solving

Multitasking

Adaptability

Education

HS Diploma or equivalent

Tools

Windows OS

Troubleshooting tools

Job description

Teleperformance USA is seeking a Technology Technical Support Specialist to serve as the primary contact for clients, handling inbound and outbound communications and resolving inquiries to ensure a positive experience. This remote role operates in a fast-paced environment and requires strong service delivery skills.

Eligible team members receive comprehensive benefits, including health coverage and a 401(k) plan, alongside a culture that supports inclusion, growth, and career advancement.