Remote Technical Support Specialist

Teleperformance USA; Clearfield (UT); Remote; USD 25,000 - 33,000; Full time

Benefits offered by this job

Health benefits

401(K) plan

Life insurance

Pet insurance

Retailer discounts

Job summary

Teleperformance USA is seeking a Technology Technical Support Specialist to serve as a primary contact for clients, handling inbound and outbound communications with professionalism. You will resolve inquiries using web-based tools to ensure a seamless customer experience in a high-velocity environment.

Responsibilities include providing front-line technical assistance, troubleshooting connectivity issues, and managing trouble tickets while maintaining a positive, patient demeanor.

Qualifications

• HS Diploma or equivalent.
• Comfort with desktop computer systems.
• Proven oral & written communication skills.
• Familiarity with personal computers, operating systems, software, and computer terminology.
• Demonstrated problem solving skills; able to work independently and multi-task.

Responsibilities

• Provide front line, first level, technical assistance for consumers
• Supporting Client specific high speed internet services delivering an exceptional customer experience
• Resolve technical problems, within a fast paced, customer facing environment
• Troubleshooting and issue resolution assistance with Client service and/or devices specific issues including internet connectivity and performance troubleshooting
• Supporting customer needs related to Client specific high speed internet services and or devices including troubleshooting, triage, and additional required resolution techniques
• Deliver in scope support for internet service and connectivity related issues pertaining to operating system, PC, and browser configuration
• Demonstrate advanced product knowledge and the ability to solve customer issues
• Resolve customer issues on the first call as frequently as possible
• Open and manage trouble ticket system for user issues, Data Network, OS issues
• Be patient, courteous and friendly with customers at all times
• Demonstrate a positive attitude
• Address and solve technical problems in a timely manner and complete all work assignments within expected time frames
• Adhere to all work schedule assignments
• Abide by and support management directives and adhere to all TP policies

Skills

Oral communication

Written communication

PC literacy

Troubleshooting

Education

HS Diploma

Tools

Windows OS

Internet browsers

Job description

Teleperformance USA is seeking a Technology Technical Support Specialist to serve as a primary contact for clients, handling inbound and outbound communications with professionalism. You will resolve inquiries using web-based tools to ensure a seamless customer experience in a high-velocity environment.

Responsibilities include providing front-line technical assistance, troubleshooting connectivity issues, and managing trouble tickets while maintaining a positive, patient demeanor.