Remote Technical Support Specialist

Teleperformance USA; Nevada; Remote; USD 21,000 - 33,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Life insurance

FSA plans

Pet insurance

Employee discounts

EAP

Leave programs

Job summary

Teleperformance USA is seeking a Technology Technical Support Specialist to serve as a primary contact for clients, handling inbound and outbound inquiries with professionalism. You will use web-based tools to resolve questions and deliver a seamless customer experience in a fast-paced setting.

Responsibilities include providing frontline technical assistance, troubleshooting internet services and devices, and maintaining issue resolution timelines.

Qualifications

• Requires strong verbal and written communication
• Experience assisting customers with technical issues
• Able to work independently in a fast-paced environment
• Proficient with common desktop operating systems and devices

Responsibilities

• Provide front line, first level, technical assistance for consumers
• Support client-specific high speed internet services and devices
• Resolve technical problems in a fast-paced, customer-facing environment
• Troubleshooting and issue resolution for client service and device-specific issues
• Assist with internet connectivity and performance troubleshooting
• Deliver in-scope support for internet service and connectivity issues
• Demonstrate product knowledge to resolve issues
• Aim to resolve customer issues on the first call
• Open and manage trouble tickets for user issues and OS issues
• Maintain patient, courteous, and friendly demeanor with customers
• Adhere to work schedules and TP policies
• Support customers and management with a positive attitude

Skills

Communication skills

Problem solving

Independence & multitasking

Desktop PC proficiency

Customer service orientation

Education

High School Diploma or equivalent

Job description

Teleperformance USA is seeking a Technology Technical Support Specialist to serve as a primary contact for clients, handling inbound and outbound inquiries with professionalism. You will use web-based tools to resolve questions and deliver a seamless customer experience in a fast-paced setting.

Responsibilities include providing frontline technical assistance, troubleshooting internet services and devices, and maintaining issue resolution timelines.