Remote Technical Support Specialist

Teleperformance USA; Fairfax (VA); Remote; USD 42,000 - 58,000; Full time

Benefits offered by this job

Health benefits (medical, vision, andd

401(k) plans

Life insurance

FSA plans

Retailer discounts

Job summary

Teleperformance USA is seeking a Technology Technical Support Specialist to serve as the primary contact for clients, handling inbound and outbound communications with professionalism in a fast-paced environment. The role focuses on resolving inquiries to ensure a positive customer experience and requires thorough knowledge of internet services and device troubleshooting.

Responsibilities include delivering first-line technical assistance, addressing client issues, and collaboratively resolving

Qualifications

• Must be 18 years of age or older.
• Comfort with desktop computer systems.
• Strong oral and written communication skills.

Responsibilities

• Provide frontline, first level technical assistance for consumers.
• Support client-specific high-speed internet services delivering an exceptional customer experience.
• Resolve technical problems in a fast-paced, customer-facing environment.
• Troubleshooting and issue resolution for client service and device-specific issues including connectivity and performance.
• Assist customers with OS, browser, and device configurations to improve connectivity.
• Open and manage trouble tickets for user issues and data network problems.
• Maintain a patient, courteous and friendly demeanor with customers.

Skills

Oral & written communication

Problem solving

Multi-tasking

Desktop computer familiarity

Customer service mindset

Education

HS Diploma or equivalent

Job description

Teleperformance USA is seeking a Technology Technical Support Specialist to serve as the primary contact for clients, handling inbound and outbound communications with professionalism in a fast-paced environment. The role focuses on resolving inquiries to ensure a positive customer experience and requires thorough knowledge of internet services and device troubleshooting.

Responsibilities include delivering first-line technical assistance, addressing client issues, and collaboratively resolving