Remote Technical Support Specialist

Teleperformance USA; West Fargo (ND); Remote; USD 19,000 - 28,000; Full time

Benefits offered by this job

Health benefits

401(K) plans

Paid time off

Job summary

Teleperformance USA is seeking a Technology Technical Support Specialist to be the primary contact for clients, handling inbound and outbound inquiries with professionalism. You will use web-based tools to resolve issues quickly, ensuring a seamless customer experience in a fast-paced environment.

This role emphasizes strong communication, problem-solving, and technical knowledge as you support customers with high-speed internet services and device-related concerns from a home-based setting

Qualifications

• Over 18 years of age.
• HS Diploma or Equivalent.
• Proven oral & written communication skills.
• Familiarity with personal computers, operating systems, software, and computer terminology.
• Ability to work independently and multi-task.

Responsibilities

• Provide front line, first level technical assistance for consumers.
• Support client-specific high speed internet services delivering an exceptional customer experience.
• Resolve technical problems in a fast-paced, customer-facing environment.
• Troubleshoot and resolve issues with client service and devices including internet connectivity and performance.
• Assist with client-specific troubleshooting, triage, and resolution techniques.
• Deliver in-scope support for internet service and connectivity related issues on OS, PC, and browser configurations.
• Demonstrate advanced product knowledge to solve customer issues.
• Aim to resolve customer issues on the first call whenever possible.
• Open and manage trouble tickets for user issues, data network, and OS issues.
• Maintain a patient, courteous, and friendly demeanor with customers.

Skills

Oral & Written Communication

Independent & multi-tasking

Education

HS Diploma or Equivalent

Job description

Teleperformance USA is seeking a Technology Technical Support Specialist to be the primary contact for clients, handling inbound and outbound inquiries with professionalism. You will use web-based tools to resolve issues quickly, ensuring a seamless customer experience in a fast-paced environment.

This role emphasizes strong communication, problem-solving, and technical knowledge as you support customers with high-speed internet services and device-related concerns from a home-based setting