Remote Tech Support Specialist

Teleperformance USA; Frederick (MD); Remote; USD 42.000 - 56.000; Vollzeit

Benefits dieser Stelle

Health benefits

401(K) plans

Life insurance

Pet insurance

Zusammenfassung

Teleperformance USA is seeking a Technology Technical Support Specialist to serve as the primary contact for clients, handling inbound and outbound communications with professionalism. The role focuses on fast, effective problem solving and delivering a positive customer experience in a high-velocity environment.

Responsibilities include first-level technical assistance for consumers, troubleshooting internet services, and managing tickets with a customer-centric approach.

Qualifikationen

• Over 18 years of age.
• HS Diploma or equivalent.
• Comfort with desktop computer system.
• Proven oral & written communication skills.
• Familiarity with personal computers, operating systems, software, and computer terminology.
• Demonstrated problem solving skills; ability to work independently and multi-task.

Aufgaben

• Provide front line, first level technical assistance for consumers.
• Support client high speed internet services delivering an exceptional customer experience.
• Resolve technical problems in a fast paced, customer facing environment.
• Troubleshooting and issue resolution for client service and device specific issues including internet connectivity and performance troubleshooting.
• Support customer needs related to client specific high speed internet services and/or devices including troubleshooting, triage, and additional resolution techniques.
• Deliver in scope support for internet service and connectivity related issues pertaining to OS, PC, and browser configuration.
• Demonstrate advanced product knowledge and the ability to solve customer issues.
• Resolve customer issues on the first call as frequently as possible.
• Open and manage trouble ticket system for user issues, Data Network, OS issues.
• Be patient, courteous and friendly with customers at all times.
• Demonstrate a positive attitude.
• Address and solve technical problems in a timely manner and complete all work assignments within expected time frames.
• Adhere to all work schedule assignments.
• Abide by and support management directives and TP policies.

Kenntnisse

Oral & written communication

Problem solving

Independent working

Multitasking

PC comfort

Ausbildung

HS Diploma or equivalent

Jobbeschreibung

Teleperformance USA is seeking a Technology Technical Support Specialist to serve as the primary contact for clients, handling inbound and outbound communications with professionalism. The role focuses on fast, effective problem solving and delivering a positive customer experience in a high-velocity environment.

Responsibilities include first-level technical assistance for consumers, troubleshooting internet services, and managing tickets with a customer-centric approach.