Remote Technical Support Specialist

Teleperformance USA; Waukegan (IL); Remoto; USD 25.000 - 36.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health benefits

401(k) plans

Paid time off

Descrizione del lavoro

Teleperformance USA seeks a Technology Technical Support Specialist to be the primary contact for our clients, managing inbound and outbound communications with professional excellence and resolving inquiries to ensure a seamless customer experience.

This role is ideal for individuals passionate about service delivery in a high-velocity environment, with robust problem-solving skills and the ability to troubleshoot internet services, devices, OS, and browsers on first contact.

Competenze

• Over 18 years of age.
• Comfort with desktop computer system.
• Proven oral & written communication skills.
• Familiarity with personal computers, operating systems, software, and terminology.
• Demonstrated problem solving skills; ability to work independently and multi-task.

Mansioni

• Provide front line, first level, technical assistance for consumers.
• Supporting Client specific high speed internet services delivering an exceptional customer experience.
• Resolve technical problems, within a fast paced, customer facing environment.
• Troubleshooting and issue resolution assistance with Client service and/or devices specific issues including internet connectivity and performance troubleshooting.
• Supporting customer needs related to Client specific high speed internet services and or devices including troubleshooting, triage, and additional required resolution techniques.
• Deliver in scope support for internet service and connectivity related issues pertaining to operating system, PC, and browser configuration.
• Demonstrate advanced product knowledge and the ability to solve customer issues.
• Resolve customer issues on the first call as frequently as possible.
• Open and manage trouble ticket system for user issues, Data Network, OS issues.
• Be patient, courteous and friendly with customers at all times.
• Demonstrate a positive attitude.
• Address and solve technical problems in a timely manner and complete all work assignments within expected time frames.
• Adhere to all work schedule assignments.
• Abide by and support management directives and adhere to all TP policies.

Conoscenze

Customer service

Communication skills

Problem solving

Multi-tasking

Independent worker

Formazione

HS Diploma or equivalent

Descrizione del lavoro

Teleperformance USA seeks a Technology Technical Support Specialist to be the primary contact for our clients, managing inbound and outbound communications with professional excellence and resolving inquiries to ensure a seamless customer experience.

This role is ideal for individuals passionate about service delivery in a high-velocity environment, with robust problem-solving skills and the ability to troubleshoot internet services, devices, OS, and browsers on first contact.